Site Settings

1. Navigate to Admin > Site Settings.
2. Select the Gateway data field.
3. Select the Add button located on the bottom-right of the screen.
4. Enter the New Gateway Serial No.

   1. If you receive an the error message (e.g., Invalid Gateway Number or Unreachable Gateway) after entering the Gateway Serial No., there are two common reasons for this:

      1. The Gateway is not communicating to the Internet. Typically, this means the connection to the Internet is being blocked by your network’s firewall. Please contact your internal IT Department to resolve.
      2. The Gateway may already be registered at another site and needs to be removed from that original site by an Admin first before assigning it to a new site.
5. Select Save.

1. Navigate to Admin > Site Settings.
2. Select the Gateway.
3. Select the Name data field and enter the Name of the Gateway.

1. Navigate to Admin > Site Settings.
2. Select the Gateway.
3. Select Delete, located on the top-right corner of the screen.

1. Select Site Type.
2. Select Business, Residential or Hotel. This is important because each type displays slightly different information.
1. If the Site Type is set to Business, you will see all of the Pelican devices you have installed with the ability to configure each device and set thermostat and device schedules. Thermostats scheduled to be in Vacation mode will have the term Vacation displayed next to the device.
2. If the Site Type is set to Hotel, you will see that rooms are displayed as Vacant; otherwise, if this is incorrectly set to Business, it would show the rooms in Vacation mode. Also, the Usage Graph contains additional details regarding usage, saving and vacancy. Refer to What are Usage Graphs for more information.
3. If the Site Type is set to Residential, is a simplified version of Business where certain configuration settings may not be applicable to a residential location. For example, the Description field located under Admin > Thermostat Configuration is not displayed and the Schedule Dashboard is only available via the Pelican Web-App home screen.

The Basic subscription is free and is provided automatically when your 1-year Standard Subscription expires. If you want the Basic Subscription there is no action required. The Basic subscription includes:

• Online Management
• Online Scheduling
• Online Alarm Notifications
• One Week of Historical Data

The Standard subscription is $2.99 per year and per thermostat, and is optional. This subscription includes:

• Everything from Basic, plus...
• Unlimited Number of Administrators and Users
• Email and Text Notifications
• Two Years of Historical Data
• After-Hours Usage Reports
• Open API Interface

The Enhanced subscription is $3.99 per year and per thermostat, and is for Hotels only.

• Everything from Standard, plus...
• Hotel PMS Interface
• Weekly Performance Reports

For additional information, please take a look at Pelican Subscription Options for a comparison of your subscription options.

To renew your subscription, you will want to log into your Pelican Web-App and select Alarm Notifications at the top of your screen. Select the notification that states, “Your current subscription level Standard expires on (Month) (Day), (Year).” Or, you can navigate to this page by navigating to Admin > Site Settings > Subscription > Renew Subscription.

To renew your subscription follow the steps below:

1. Under Renew Subscription type in how many years you want to prepay your subscription for.
2. A new Amount to be Added to the Site will be updated showing the total cost for the Standard subscription for the number of years selected. Review the Pelican Subscription Management to verify the number of Thermostats Installed, Annual Rate per Thermostat, and the Remaining Balance.

3. Select Check Out to pay the Amount to be Added to the Site.

4. Enter credit card information, i.e., Card Holder Name, Card Number, CVC, and Expiration (MM/YYYY).

5. Confirm credit card information is correct, select Submit.

Upon completion of the transaction, subscription credits and a subscription balance will be displayed on the Subscription page of your Pelican Web-App.

1. Pelican is able to accurately calculate energy consumption and provide cost graphs that display this data. In order to view the graph with associated costs for heating and cooling for a day and/or month, the Cost per Kwh (used for cooling) and Cost per Therm (used for heating) must be entered into the Site Settings.
2. To enter the Utility Costs, go to Admin > Site Settings > Utility Costs.

NOTE: For the most accurate estimate, a recent utility energy statement should be consulted. The average Cost / kWh and Cost / Therm can be calculated by dividing the charged amount on the energy bill by the total energy usage on the bill.

Energy costs are simply the average rate charged multiplied by the energy consumed:

• Electrical Cost = kWh x Cost / kWh
• Gas/Oil Cost = Therms x Cost / Therm