How to Respond to “Failure” Notifications

During a heating or cooling cycle, if your Pelican thermostat does not see the space temperature responding correctly to a call for heating or cooling, it will send you a ‘failure’ notification. Normally, a cool or heat failure notification is correlated with a mechanical issue that has slowly developed over time.

To help you identify the mechanical problem, the Pelican notification includes a direct link to that Thermostat’s History Graph. The History Graph displays the thermostat’s space temperature, if the thermostat called for heating or cooling, if stages of heating or cooling were called for, heat or cool to run-time, and the thermostat’s setpoint. It will display the yellow vertical line indicating when a notification alarm occurred. Click here to view Types of Thermostat History Graphs.

When you get a cool or heat failure alarm, you should contact your HVAC contractor to help identify and address any mechanical or electrical issues.

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How do I read a cool or heat failure notification?

A failure notification will appear in orange at the top of your Pelican Web-App home menu, which includes a brief description of the problem detected and is time-stamped for when the last time the alarm occurred.

Office Thermostat, Cool Failure, Setting: 68°, Temperature: 75°

This notification should be read as:

“Your Office Thermostat was calling for Cooling because it was set to a Cool Setpoint of 68 degrees, but the space either stayed at or raised to 75 degrees; therefore, it did not cool.”

I received a “Cool Failure” alarm, what do I do?

When your Pelican thermostat calls for cooling, it is looking for the thermostat’s space to cool at a proper rate. If the thermostat notices the space is not cooling after one (1) hour, the Pelican system will notify you that there could be a potential mechanical problem with your HVAC equipment.

  1. Select the notification to view it on a history graph for this space.
  2. Identify if the notification was looks to be a large or small problem and what was occurring when it happened.
  3. Contact your local HVAC contractor and let them know what occurred.
  4. If you or your HVAC contractor need further assistance, contact Pelican Technical Support.
Note: Typically, a “Cool Failure” alarm is not your Pelican thermostat failing to operate correctly. It is your Pelican thermostat notifying that your space did not heat because the HVAC system did not provide any cool air.

I received a “Heat Failure” alarm, what do I do?

When your Pelican thermostat turns on heating, it is looking for your space to heat at a proper rate. If the thermostat’s space is not heating after one (1) hour, the Pelican system will notify you that there could be a potential mechanical problem with your HVAC equipment.

  1. Select the notification to view it on a history graph for this space.
  2. Identify if the notification was looks to be a large or small problem and what was occurring when it happened.
  3. Contact your local HVAC contractor and let them know what occurred.
  4. If you or your HVAC contractor need further assistance, contact Pelican Technical Support.
Note: Typically, a ‘Heat Failure’ alarm is not your Pelican thermostat failing to operate correctly. It is your Pelican thermostat notifying that your space did not heat because the HVAC system did not provide any cool air.