How to Receive Notifications
All active notifications can be viewed by accessing the Pelican Web-App. An option will be displayed on the home menu if there are any active notifications. Selecting this item will take the user to a list of active notifications for the site. These notifications can be viewed and cleared from this list. Thermostat notifications are shown on the history graph for the day the notification occurred. A yellow notification bar will be displayed on the graph to show the time of the notification.
To minimize the number of text messages and emails sent to users, the system will only send a single notification for each event. The event starts when the failure is first detected. The event ends when the failure is no longer active and the original notification is cleared by someone using their Pelican Web-App.
Example
If during a day the thermostat failed to cool three (3) times but the notification was not cleared from the Pelican Web-App, this would represent only one event with a single text or email. The Notification system will, however, update the time stamp on the event in the Notifications list to show the most recent occurrence of the event.
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Receiving Notifications via User Management
Access to the list of Notifications can be restricted or allowed on a user-by-user basis. Administrators will always have access to Notifications. While Users can be granted access to Notifications by turning them on from Admin > User Management > (Name).
Click here to learn How to Manage Admin Access Rights.
Click here to learn How to Manage User Access Rights.
Receiving Notifications via Site Settings
The system also provides the ability to send notifications via text message and email who is a non-user. The number of recipients is unlimited.
The phone numbers and email addresses are entered by going to Admin > Site Settings and selecting the Plus button for either Email Notifications or Text Message Notifications.
Click here to learn about Site Settings.