How to Respond to a Thermostat ‘Unreachable’ Notification

This means the that thermostat is unable to communicate with your Pelican Web-App.

Next Steps

• Confirm your Pelican thermostat has power. If it does not, restore power and wait for it to connect back to the Internet.
• Check if any other Pelican thermostats or devices have lost power. Since each device is an important part of your Pelican wireless network, it is key that they are all active and are providing wireless routes to bridge your entire Pelican system to your Pelican Web-App. If you find multiple devices do not have power, restore power to all your Pelican devices and provide them with sometime to establish new routes back to your Pelican Web-App.
• If your Pelican thermostat has power, check if there are any identifier icons (Xs and Os) on the thermostat’s display. If there are, click here to learn What do the Thermostat Display Identifier Icons (Xs & OS) Indicate.

If you have performed all the above steps and the issue has not been resolved, contact Pelican Technical Support at support@pelicanwireless.com for further assistance.